One of the roles I was least prepared for when I became a principal was that of “lead investigator” of the school. I quickly found out that hours and hours could be swallowed up by a simple restroom issue or playground problem. I had no idea what to do or how to do it when it came to questioning students—nor did I realize how much time it could take.
Over the years, I have developed some techniques to help make this process work better, both for myself and for the students. Some of these ideas increase efficiency, some increase effectiveness, and some are just general guidelines to help maintain rapport with both students and teachers.